Monday, July 12, 2010
Altisource Homes
If you are looking to purchase a foreclosed residential property please visit www.AltisourceHomes.com or www.GoHoming.com.
Saturday, February 27, 2010
Customer Service, Is it Still Alive?
What ever happened to customer service? It seems that no matter where you go or what you do there is a need for interaction with an employee or a representative of a company. Over the past several years I have slowly lost hope. I have realized that customer service has taken a backseat to financial goals. Companies are losing sight of the most basic component of business, customer satisfaction. Companies are not showing the respect and gratitude to the very patrons that have given them the opportunity to be successful in the first place.
Just this week I learned a couple of things about myself that I proud to know. I heard the same thing twice, "You care too much". Since when did caring become a liability rather than an asset? I belive that doing business with integrity is good and showing appreciation for your clients is good. I think that operating every day with honesty is also good. And I beleive that if you put client needs first, your needs will also be met. In both sitiuations this past week, there was a negative conotation about caring too much - it just seems weird to me that caring is discouraged. The other quality I realized just this week is that I am not going to change the way I conduct myself. I am not going to lose sight of values, nor will I stoop to any level. I am certainly not going to "sell my soul" for a dollar! Big business doesn't mean good business, just look at Toyota. They transitioned from quality to quantity and now are facing one of the largest recalls in automotive history. I think that those who think caring is bad really need to evaluate their values and think about the Golden Rule. If you don't know the Golden Rule, you are likely already a lost cause.
I think that if we all had just a little compassion, a little concern about others and most definitly the desire to be a person of character, customer service could make a comeback. Small grains of sand make a beach. The smallest amount of effort from many people could be remarkable.
Just this week I learned a couple of things about myself that I proud to know. I heard the same thing twice, "You care too much". Since when did caring become a liability rather than an asset? I belive that doing business with integrity is good and showing appreciation for your clients is good. I think that operating every day with honesty is also good. And I beleive that if you put client needs first, your needs will also be met. In both sitiuations this past week, there was a negative conotation about caring too much - it just seems weird to me that caring is discouraged. The other quality I realized just this week is that I am not going to change the way I conduct myself. I am not going to lose sight of values, nor will I stoop to any level. I am certainly not going to "sell my soul" for a dollar! Big business doesn't mean good business, just look at Toyota. They transitioned from quality to quantity and now are facing one of the largest recalls in automotive history. I think that those who think caring is bad really need to evaluate their values and think about the Golden Rule. If you don't know the Golden Rule, you are likely already a lost cause.
I think that if we all had just a little compassion, a little concern about others and most definitly the desire to be a person of character, customer service could make a comeback. Small grains of sand make a beach. The smallest amount of effort from many people could be remarkable.
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